The system of record for the customer experience.
Most teams document workflows while customer communications, approvals, and stakeholder feedback live across different systems. Aligne brings them together in a single operational view so everyone sees the same story.
The Aligne canvas
Every customer touchpoint, attached to the step that sends it.
See the workflow and the exact emails, messages, approvals, and revisions attached to every step.
Workflows aren't the real problem.
The disconnect between process and communication is.
Process drifts from the message
Diagrams update. Emails don't. Customers feel the gap.
Reviews happen out of context
Feedback scatters across docs, chats, and spreadsheets.
No one sees the full journey
Logic and messages never live in the same place.
How Aligne works
Three steps from blank canvas to a workflow your whole team can review.
- 1
Map the flow
Lay out your workflow on the canvas.
- 2
Attach the real message
Add the exact email, SMS, or chat sent at each step.
- 3
Review in context
Comment, approve, and version — all in one view.
One system. Every step. Total alignment.
From the first trigger to the final message, every stakeholder sees the same story.
See exactly what customers receive
Open any node to view the real email, SMS, or chat tied to it.
Catch communication mistakes before launch
Stakeholders preview every message inside the flow before anything ships.
Keep reviews where the work lives
Leave targeted comments, capture approvals, and track changes in context.
Capture the reasoning behind every decision
Annotate compliance details, business rules, and the why on the canvas.
Built for these moments
When the journey matters and the message has to be right.
Launching a lifecycle program
Ship every email and SMS knowing the whole journey holds together.
Revamping onboarding
Get product, lifecycle, and support on the exact same sequence.
Mapping a compliance flow
Document rules and approvals next to the steps they govern.
Rebuilding a customer journey
Give every stakeholder one place to review the whole story.
What we believe
The principles behind Aligne
Logic and messaging belong together.
Reviews should happen where the work lives.
Every stakeholder should see the same story.
See the whole story before your customers do.
Start free. Map your first workflow. Invite your team when you're ready.